Frequently Asked Questions

We ship within 1 business day. Most US customers receive their kit in 2–4 business days. Free shipping on all orders.

We offer a 30-day return policy on all items. Products must be in original condition with tags attached. Simply initiate a return through your account or contact our support team.

Yes! We ship to most countries worldwide. International shipping rates and delivery times vary by destination. You'll see the exact cost at checkout.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status anytime through your account dashboard.

We prioritize working with artisans and manufacturers who use ethical practices and sustainable materials. All packaging is recycled and recyclable, and we offset carbon emissions from every shipment.

Orders can be modified or cancelled within 2 hours of placement. After that, we begin processing and may not be able to make changes. Contact us immediately if you need help.

Care instructions are included with every product and available on each product page. When in doubt, follow the care label attached to the item or contact us for guidance.